As your hosting provider for the Blackbaud Website Solution, Blackbaud will diagnose issues directly attributed to Blackbaud environments. Functionality and usability of the WordPress CMS are out of scope for Customer Support; however, Blackbaud Customer Support will assist with creating new administrator-level roles in the Blackbaud Website Solution. If applicable, phone support is available by dialing 1-800-468-8996, select Option 1 for Support followed by Option 5 Online Solutions then Option 4 Wordpress. Additionally, chat support is available by clicking here and selecting the option to chat with WordPress support.    
Supplemental service requests may be subject to a billable fee or may utilize existing retainers. Please contact your Blackbaud account representative for additional information. Service requests may include:
  • Assistance with general usage or training using your Blackbaud Website Solution, Wordpress integrations, or native Wordpress functionality
  • Design changes or requests of additional page templates, widgets, or UI features