When I look at the audience calculation for an email delivery, the "Actual Usable Audience" does not match the "Total Recipients". In addition, when I subtract the "Total Filtered Out" from the "Group Count" in the Audience Calculation section, the number I get does not match the number I see for "Actual Usable Audience".
While reviewing the email delivery results page, you may have inaccurate numbers for "Actual Usable Audience." We are currently evaluating this issue and will update this article when we have more information. In the meantime, please use the Total Recipients field instead.
Steps to Duplicate
1. Send an email message. 2. Review the delivery results page for the email. 3. The Actual Usable Audience may be inaccurate.