Here are the steps to cancel a recurring gift: 
  1. Navigate to Revenue > Transaction search and open the original recurring gift record 
  2. On the left under Tasks, click Edit Status
  3. Change the Status using one of the following options:
    • Option: If the patron stopped paying change the status from Active to Terminated. 
    • Option: If the patron requested an end to the gift change the status from Active to Canceled. 

If there are no available reason codes to be selected, please review: How to add, remove or mark Reason Code inactive