- In the constituent search screen, click the words "Show advanced search options."
- Ensure that the proper boxes are marked, such as Individuals, Organizations, include inactive or deceased, or check aliases, if needed.
- If you are using a wild card, such as %, to search using just part of their name, ensure that the box to "Match all criteria exactly" is not marked. If it is marked, unmark the checkbox.
- Click Search again.
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