This message may occur if a document is saved in Microsoft Word in reading mode. When in reading mode, the software is not allowed to call a method (perform a task) on the document which results in the error message.
  1. Open any Microsoft Office Word file on your computer (ideally one of your mail merge templates.)
  2. Click File
  3. Click Options or Word Options
  4. Click General
  5. Unmark the box for "Open e-mail attachments and other uneditable files in reading view"
  6. Click Ok
  7. Close the document (Click add ins > Return to RE7 if in a merge template)
  8. Open the template that was giving the error message

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.​ The steps above are listed here for your convenience and were pulled from this website.

This message may also occur if your installed copy of Office is incompatible with The Raiser's Edge. Please refer the following regarding compatibility between The Raiser's Edge and Office:  If running a Mail Merge from Export and using a compatible version of RE with Office 2010, Office 2013, or Office 2016, the Blackbaud Simple Word Merge or Blackbaud Conditional Word Merge needs to use the .DOCX version and not the .DOC version.  This can be changed by opening the export, clicking Tools>Export Options.  Change the format using the drop down arrow.  Save the Export.