The email address you want to use cannot be updated in your Blackbaud ID Login Account if you created another account for this email address. Your two Blackbaud ID accounts cannot be merged into one.

If you created a separate account for this email address, chat with support and when advised by your analyst, follow the steps below to log in with that email address:
  1. Log out of blackbaud.com.
  2. Clear your browser cookies and cache.
  3. Log in with your correct email address and password.