Error: Missing Parameter values (997) - when printing/exporting a Custom Report in Raiser's Edge

When clicking the print or export button on a Custom Report that contains parameter fields in The Raiser's Edge version 7.94, 7.95, or 7.96, users have reported receiving this error:

Error: Missing Parameter values (997)
This is resolved in 7.96, patch 6, released in September-October 2017 and applied to databases in Blackbaud Hosting Services. If your database is installed locally, download and install the latest version and patch, if applicable.

If your Raiser's Edge is in Blackbaud Hosting, or is version 7.96.6401.6 and higher, and this error occurs, review the file locations of the custom report Export file, the .rpt file, and make sure the .rpt file does see the correct location as the report data base.

 

Steps to Duplicate

  1. Log into The Raiser's Edge
  2. Navigate to Reports > Custom Reports
  3. Open the Custom Report that contains parameters
  4. Click the Print or Export button
  5. Error is received

Environment

 Raiser's Edge
 7.94
 7.96
 Patch 6

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