Unable to apply a payment to a new event registration in batch

In Altru, you are able to use the Enhanced Revenue Batch to enter a special event registration and apply a payment. There may be instances where the application does not stick in your batch entry process.  
This issue has been resolved. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

You should be able to apply a payment you are entering through the Enhanced Revenue Batch to a new Event Registration: 
  1. With the row of the payment you wish to apply highlighted, click the Revenue Tab at the top of the Batch Screen. Click Apply. 
  2. In this screen, Altru will show you any existing commitments for the constituent. Click Add and select Event Registration. 
  3. Search for your Event
  4. The Add a Registration window will pop. Choose a registration option, enter a gift, and enter any preferences if applicable. 
  5. Click Save. 
  6. Click OK in the Apply Commitments window.
There have been a few instances reported, where this process does not work to apply a payment to a new event registration. The event registration does not save to the database.


 Altru Arts & Cultural

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