Please contact Support with the following information:
- Screenshots of example Constituents (be sure to take screenshots of the Constituent's Notes and Actions tab in Database view and screenshots of their Constituent profile in NXT view)
- Does your organization have the Mass Merge plug-in? (To determine this, click Plug-ins from the navigation bar while logged into the Database view- is "Mass Merge Plug-in" listed?)
- If your organization does have the Mass Merge Plug-in, when was the plug-in last run on the database?
- If your organization does not have the Mass Merge Plug-in, when was the last time we were able to see the Notes and Actions tile in Constituent profiles in NXT?