Online Express does not appear in navigation bar

Sometimes after downloading Online Express, the Online Express tab will not show up in the navigation bar of The Raiser's Edge. This may even occur for the Supervisor user name. 
  1. Confirm all of the steps regarding Online Express missing from the Navigation menu for non-supervisor users
  2. Login to the workstation as a Windows Administrator when first downloading Online Express

Environment

 Blackbaud Online Express

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