To access case central from the ON products:
Login to your school's app.
Managers can choose one of the "on" personas so that the Help Panel is visible. In this example, we'll navigate to onCampus.
- Click the button with the question mark.
- At the bottom of the Help Panel, click Case Central.
To access Case Central from Smart Tuition
- From your schools site, select the Help menu in the top navigation
- Click Case Central in the menu
To submit a support ticket:
Once in Case Central, click Submit a Ticket at the top of the screen.
Fill out the options on screen and click Submit.
Tip: For questions specifically relating to the onBoard/Smart tuition Integration, select "Smart Tuition - onBoard Contracts" from the "What product is your ticket regarding?" drop-down.