Mark Phones Primary plugin does not mark Business phones as primary

Phone records may not be updated when attempting to mark the phone type Business as primary when using the Mark Phones Primary plugin. Sometimes the plugin will says Process completed successfully, or No records processed.

This is resolved in patch 13, released in late September-early October 2018 and applied to databases in Blackbaud Hosting Services. If your database is installed locally, download and install the latest version and patch, if applicable.

Alternative solutions in lower versions: 

Update the Business phone types manually

OR

Use query to create an import file, then import the Primary field as an update to the phone numbers

Environment

 Raiser's Edge
 7.96
 7.96
 13
 7.94.6116.1

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